My Homecare Brochure
Download a service pack

Call Us
03300 415 485
[email protected]

Your Support Plan
Your Support Plan
Contact Your Local Office

Home Care Services Our services are a real alternative to residential care and include overnight and live-in care. Home Based Care Providers

Domiciliary Care
In & Out Home Assistance
Cleaning & Domestic Care
Live In Care
Palliative Care

Maintaining Your Independence
With A Tailored Care Package

Specialist Care Services
Dementia & Mental Health Sufferers.
Elderly with reduced physical capabilities.
Adults with physical & learning disabilities.

If you would like more information Download a service pack Contact Your Local Office

About My Homecare

Our mission is to meet the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Our Home Carers are available throughout the UK providing a quality, first class care service for people who need help and assistance in their own home. From simple visits where a little help is required, through to full complex care packages, our carers arrive at pre-arranged times and are provided with the time, training and commitment to care for the person.

We help people who either through illness or injury, require assistance to maintain their well-being, whilst continuing to live in their own home and neighbourhood. The people we help may be young or old. They may require assistance short term following an operation or they may have an illness or injury that may affect the way they live, therefore requiring our care services long term.

We provide a range of care services from DOMICILIARY CARE, CLEANING / DOMESTIC CARE and specialist care services including LIVE-IN CARE and BEFRIENDING.



Being a national provider and with over 15 years’ experience of providing care services, My Homecare offers a responsive care service for an individuals changing needs. Our increasing network of branches are run by professional and experienced care managers, who are also supported by our head office senior care team.

My Homecare offer an individual tailored package for individuals and families in your local area. Our manager’s care assessment will ensure the care and support plans are person centred around the needs of the service user. Our care teams will always ensure the best possible care services for you or your loved one.

Each office is registered or working towards registration with the Care Quality Commission in England or the Care Inspectorate in Scotland, to ensure continuity and compliance of care across the My Homecare network. The CQC and Care Inspectorate are government bodies who regulate care provided by private care companies, doctors surgeries, hospitals and care homes. Some of our newer branches are seeking registration will offer a reduced number of services, such as domestic, laundry and meal preparation services until such time as they are registered.

My Homecare branches and Partner companies are trained and regulated by My Homecare and use our quality trade mark logo.

Our Carers in every branch are recruited following a stringent selection process. Each must provide their previous work references and will have an enhanced police check (DBS). Carer’s will have undergone / will undergo care training and will be qualified to diploma level. They are fully insured for providing our services.

With our Live in care services there are also a number of trusted self-employed experienced carers we can also introduce to you. We find this increases your choice of carer and we have had a lot of success allocating self-employed carers. My Homecare will only introduce self- employed carers who have again, been fully checked by ourselves and who have appropriate experience, training and insurance. We will allocate and oversee the care they provide ensuring you always receive the support which has been planned.

All of our staff are fully checked, inducted, trained and certificated in accordance with Skills for Care.

Branch Locator

Click the map to locate your nearest My Homecare branch.

Willing to Listen & Help

"Everyone is so friendly and always willing to listen and help. "
“Everyone is so friendly and always willing to listen and help. “

Friendly Service

"My father and his family have the highest regard for all the carers we have come in contact with. They are all friendly and take care of him. We can not fault them."
“My father and his family have the highest regard for all the carers we have come in contact with. They […]

Dignity and Respect

"The Carers are the best, they treat my mother with the greatest respect and dignity and she really looks forward to them coming."
“The Carers are the best, they treat my mother with the greatest respect and dignity and she really looks forward […]

Caring and Professional

You really have secured our dad's future being able to keep living in his own home. We really appreciate the care staff and want you to know how much they mean to my dad. Thank you
You really have secured our dad’s future being able to keep living in his own home. We really appreciate the […]

Call for now free assessment

My Homecare Initial Needs Assessment :-

Our experienced Branch Managers will 

discuss your circumstances confidentially so they may help :-

Contact 03300 415 485 for more details.

My Homecare News

My  Homecare latest inspection report from Durham County Council is very positive. Amongst the feedback provided from our inspectors was an amazing score of 100% for our Person Centred Approach to care. Well done to all the staff in the Durham branch.

After searching and interviewing a number of experienced and qualified potential Registered Managers, our Southwark branch have found the ideal leader of their new care service team in Southwark. Congratulations and further details will be released shortly. In the meantime, any enquiries for care and support services should be directed at our head office who will be happy to discuss your requirements and how the Southwark carer team might help.

Our new Registered Manager and investor for the Reading and Bracknell area completed their training course and we want to say very well done to both Chris and George . Chris Aguzey Registered Manager is opening his office very shortly in Reading and further information will be provided soon. During this set up period, any enquiries for care or support services in this area may be directed at our head office.

Our care group welcomes our newest and experienced investor. We will be working hard over the coming months to provide care and support to people in Bedfordshire who require assistance to remain living in their own home. For any enquiries please contact our head office.


Previous News

We have the pleasure to announce a new branch of My Homecare. Our Harrow branch is expected to commence providing care and support services in June 2016. Ali Jama is our experienced Registered Manager. Any enquiries for care services or if your interested in progressing your career as a carer, please contact our head office.


Our Durham branch has secured a contract with Durham County Council which will commence April 2016. The contract will allow us to provide quality domiciliary care services to the local authority. Well done to our registered manager Elaine Armstrong

We genuinely 'care' about our clients.

Our local branches are either registered or working their way towards registration with the appropriate governing body.
Care Quality Commission
The Care Quality Commission in England
UK Home Care Association
UK Home Care Association
Regulation and Quality Improvement Authority in Northern Ireland

Services We Offer

All our care staff will carry identification badges, clearly visible for our clients. They will be dressed in appropriate uniforms and be fully informed of each and every service users’ care and support needs.


Assistance with personal hygiene, toileting, dressing.
Assistance with bathing or showering


Respite care and short term contracts for
periods such as main carer holiday.


Our staff can offer overnight stays and sleep in services on a needs basis.


Your own personal carer providing care 24 hours a day, living in your home


Befriending & Sitting Services, personally tailored for content, timings and duration.


We will accompany you and help with transport
to your appointments or social events.


Housework, laundry, ironing, shopping, pension collection and gardening help.


Palliative care and care of the dying

Care Support Plans

Our care and support plans are your care and support plans, developed between our care managers and yourself (or your relatives). They are designed around your specific needs and what you expect to achieve with our help.

Our care and support plans are about enabling people to live as independently as possible and promoting dignity and respect for all.  All aspects of the assistance we give must be approved by you.

Your Care Plan is developed following the Initial Needs Assessment completed by one of our managers and all information held is completely confidential. Care Plans basically explain routine tasks to be undertaken by carers, at the specific times agreed.

Information will be left at your address for both you and your carer, and this includes a Service User Guide, a copy of your Care Plan including associated Risk Assessments, our contact numbers, complaints procedure and other useful information.

The risk assessments are completed to identify any risks that may occur during a visit, to either the carer or the client.  Risk assessments are designed to protect people against known dangers not to stop clients doing what they want to do.

Regular reviews of care and support we provide start from day one and will continue throughout your time with My Homecare.  We expect to complete a formal face to face review every 3 month as well as making regular telephone quality checks. Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything we can to support you.

A copy of our Review Policy detailing how and when we will review your care is available from the office.

If you are not fully satisfied with your carer, we encourage you to inform us through our quality assurance program and complaints policy. Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything we can to support you.

If you ever feel you need someone to speak on your behalf, either to ourselves or others providing your care and support, then you can use an advocate. Advocates are people who are independent and could help you to express your views, opinions and wishes, and to obtain impartial advice.


Our mission is to meet the needs of people of any age, who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Most people prefer to remain in the privacy and comfort of their own home, but with  a level of support of assistance from a carer to help them maintain their independence.

The staff at My Homecare really take the time to get to know me. The carers offer a very professional, friendly and personal service, putting you at ease straight away.

The Process

Following your initial contact our regional care manager will make an appointment to visit your home if you wish, within 72 hours, to address any questions or concerns you may have.

This is a FREE, NO OBLIGATION process designed to assess your or your loved ones needs.

As an experienced qualified manager they will discuss how a Care Support Plan with My Homecare may help. This normally takes around 2 hours. You will receive all the information you need helping you to make an informed choice about your preferred interventions and care services.

Contact us now on 03300 415 485 or complete the form below.
Let us start by helping YOU.

03300 415 485

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My Homecare

My Homecare Ltd
Derwentside Business Park,
County Durham,